q888 Terms & Conditions — Required Reading Before Using the Platform

General Terms

q888 is an online betting and casino platform operating for Bangladeshi players. These terms serve as a legal agreement between q888 and its users. The following matters are part of this agreement:

• Rules for registering and managing an account on the platform
• Terms and limitations relating to financial transactions
• Detailed terms for bonuses, promotions, and special offers
• Guidelines on user conduct and responsibilities
• Data protection and privacy policy

q888 reserves the right to change these terms at any time. Continuing to use the platform after a change means you have accepted the updated terms.

Account Registration & Management

When opening an account at q888, you must provide accurate and truthful information. Providing false or incomplete information may result in the account being cancelled at any time.

• Each individual may operate only one account. Creating multiple accounts is strictly prohibited.
• Your account login credentials (username and password) must be kept completely confidential and must not be shared with any third party.
• If you notice any unauthorised access or suspicious activity on your account, you must notify the q888 support team immediately.
• For identity verification, q888 may request valid identification documents or other records from the user at any time.
• To change your account name, email, or other key details, you must contact the support team directly.

Age Limit & Eligibility Requirements

By registering on the platform, you confirm that:

• You are at least 21 years of age.
• You are not residing in Bangladesh or any other region where online betting is explicitly prohibited.
• You are not restricted by the guidelines of any professional sports organisation.
• You are betting for yourself and with your own money — not on behalf of any third party.

q888 reserves the right to verify age and identity. Withdrawals may be held until verification is complete.

Deposit & Withdrawal Policy

All financial transactions on q888 are processed through fully secure and encrypted methods. Accepted payment methods are: bKash, Nagad, Rocket, Upay, and bank transfer (including major Bangladeshi banks such as Dutch Bangla Bank, BRAC Bank, and Islami Bank).

• Minimum deposit: ৳500 for each method.
• Minimum withdrawal: ৳800.
• Withdrawal time: Usually completed within 10–45 minutes.
• Funds deposited into an account must come only from a payment method registered in the account holder's own name.
• Identity and payment method verification may be required before a withdrawal request is processed.
• q888 may temporarily hold suspicious or unusual transactions for a security review.
• Withdrawals may be declined if withdrawal conditions are not met (for example, if wagering requirements have not been fulfilled).

Bonus & Promotion Terms

q888 offers various bonuses and promotional offers from time to time. Each offer has specific terms that must be read carefully before accepting.

• Bonus Wagering Requirement: You must wager 25 times the bonus amount. Example: ৳1,200 bonus × 25 = ৳30,000 must be wagered before bonus winnings can be withdrawn.
• The wagering requirement is calculated on the bonus amount only — not on the combined total of the deposit and bonus.
• Multiple bonuses cannot be claimed at the same time unless the relevant offer explicitly states otherwise.
• A bonus applies only to the account for which it was issued — it cannot be transferred.
• q888 reserves the right to cancel or modify a bonus if there is evidence that a user is abusing the bonus system.
• If the wagering requirement is not met before the bonus offer expires, any unused bonus will be forfeited.

Betting Policy & General Rules

The following rules apply at all times for betting on q888:

• Once a bet is confirmed, it cannot be cancelled or changed, unless q888 itself decides to do so due to a technical error.
• In the event of disruption caused by a technical error, network outage, or other reason, q888 reserves the right to void a bet or reconsider it.
• Unusually large bets or suspicious betting patterns may be held for review at q888's discretion.
• In sports betting, deliberately placing a bet using information after the outcome of a match has been determined is strictly prohibited.
• If odds change during a live event, q888 will settle bets that were placed before the change at the confirmed odds at the time of placement.

Prohibited Activities

• Creating and operating multiple accounts by the same individual or within the same household.
• Creating accounts under multiple identities to take advantage of bonuses or promotions (Bonus Abuse).
• Using any software, bot, or automated method to conduct betting or gaming.
• Attempting to hack or gain unauthorised access to any system or software on the platform.
• Collecting or using another user's account credentials.
• Money laundering or transferring funds from illegal sources through the platform.
• Using fraudulent payment methods or making false chargeback claims.
• Harassing, threatening, or engaging in offensive behaviour towards other users.

Account Suspension & Closure Policy

q888 reserves the right to temporarily suspend or permanently close any account without prior notice in the following circumstances:

• Violation of any clause in these terms and conditions.
• Providing false or misleading information.
• The account remaining inactive for an extended period.
• Evidence of unusual or suspicious transactions on the account.
• For security purposes during an active investigation.

If an account is closed, the remaining balance (excluding bonuses, valid balance only) will be returned — but only when there is no need to forfeit it due to a rule violation.

Users may also request to close their account voluntarily at any time. Contact the support team to access the Self-Exclusion feature as part of responsible gaming.

Limitation of Liability

q888 provides services on an "as is" basis and accepts no liability for the following:

• Losses caused by internet connection disruptions or issues with the user's device.
• Delays or failures in third-party payment gateway services.
• Service disruptions caused by force majeure events (natural disasters, war, government directives).
• Losses resulting from the user's negligent handling of their account credentials.

q888 always strives to maintain service quality, but cannot guarantee completely uninterrupted service. The platform may need to be temporarily taken offline for maintenance, and advance notice will be given where possible.

Privacy & Data Protection

q888 protects users' personal information with the utmost care. All your data is stored using SSL encryption and modern security technology.

• Your personal information will be used only for the purpose of providing services.
• Information will not be shared with any third party except where required by law.
• Payment information is stored under industry-standard security protocols.
• Cookies and tracking technologies are used to improve the user experience.

For more details, please read our Privacy Policy.

Changes & Amendments to Terms

q888 reserves the right to partially or fully change these terms and conditions at any time. The following process will be followed when making changes:

• Updated terms will be published on this page and the "Last Updated" date will be noted at the top of the page.
• For significant changes, a notice may be sent to the registered email address.
• Continuing to use the platform after a change takes effect will be considered acceptance of the new terms.
• If you object to the new terms, you may request that your account be closed.

Contact & Support

For any questions or concerns regarding these terms and conditions, please contact the q888 support team:

• Email: [email protected]
• Live Chat: Available 24/7 from any page on the site
• Language: Support is available in both Bengali and English

Our support team is always ready to help resolve any issue you may have. To learn more about responsible gaming, visit the Responsible Gaming page.