❓ FAQ
All your questions about q888 answered here
From account verification to deposits, mobile gaming, and VIP benefits — this page has clear and accurate answers to the most frequently asked questions by Bangladeshi players.
It is natural to have questions while playing at q888. This FAQ page is designed so you can find the right information quickly without having to contact support. Below, 22 questions and answers are arranged across four sections — verification and documents, deposit-related topics, playing on mobile, and VIP benefits. If you do not find your answer, reach out via our 24/7 live chat or email.
q888 FAQ — Detailed Questions and Answers
Verification and Documents
q888 typically starts the verification process before your first withdrawal or when unusual activity is detected on your account. This is a security measure — it keeps your account safe and prevents unauthorized access. Submitting your documents as soon as the request comes through helps the process finish smoothly.
A National ID card (NID) is the most widely accepted document. A valid passport or driving licence is also accepted. The document must clearly show your photo, full name, and date of birth. You can send a scanned copy or a photo taken with your phone's camera — blurry or partially visible images will not be accepted.
Yes, the name on your q888 account must match exactly with the name on your bKash, Nagad, or bank account. Even a small spelling difference can raise a flag. So when registering, use the exact name that appears on your mobile banking or bank account.
Read the reason for rejection carefully — it is usually due to a blurry image, a name mismatch, or an expired document. Fix the issue and resubmit your documents. If you keep getting rejected, email [email protected] or reach out via live chat for direct help — our team can explain the problem in Bengali and guide you to a solution.
If no verification request has been made, your gaming session generally continues as normal. However, verification is mandatory at the time of your first withdrawal. Keeping your documents ready in advance avoids any delay when you want to withdraw. Once completed, you will not need to do it again repeatedly.
Deposit-Related Questions
The minimum deposit at q888 is ৳500 for all payment methods. This applies to bKash, Nagad, Rocket, Upay, and bank transfer alike. If you send less than this amount, the transaction may not go through.
Log in to q888, go to the deposit option, and select bKash. Send money to the bKash number provided on the site using "Send Money". Fill in the transaction ID (TrxID) and amount correctly in the form. Your account balance will be updated shortly. Contact live chat if you need help.
The process is the same as bKash. On the deposit page, select Nagad, send money to the provided number using the Nagad app or dial code via "Send Money", and submit the transaction ID. The minimum of ৳500 applies for Nagad as well. Use your own personal number when sending — using someone else's number can cause complications.
In some cases it may take a few minutes for a transaction to be confirmed. Wait 10–15 minutes and refresh the page. If it still does not appear, contact live chat or [email protected] with your transaction ID and a screenshot of the transfer. Without a screenshot it becomes difficult to resolve the issue, so make it a habit to take a screenshot after every transaction.
Bank transfers generally take a bit longer than mobile banking. For major banks like Dutch-Bangla Bank, BRAC Bank, or Islami Bank, transactions made during banking hours are processed faster. Keep your bank-stamped payment slip or transfer reference number to track the deposit and share it with q888 support.
Playing on Mobile
q888 runs on all modern smartphones and tablets — both Android and iOS. Whether you use Samsung, Xiaomi, Realme, iPhone, or any other brand, the site works fully as long as you have an updated browser (Chrome or Safari). You can also play from a desktop or laptop through the browser.
Yes, you can open q888.mom in Chrome or Safari on your phone and play directly without downloading any separate app. The site is built with a mobile-first design, so all features are easy to use on a small screen. Just make sure your browser is updated to the latest version.
Absolutely. On Android, open q888.mom in Chrome, tap the three-dot menu at the top, and select "Add to Home screen". On iPhone, open it in Safari, tap the share button, and choose "Add to Home Screen". This creates a shortcut that looks like an app and takes you straight to the site.
If the connection drops, the game generally pauses where it left off — the entire round is not cancelled. Once your internet is back, log in again and re-enter the game. Most games resume from where you were after reconnecting. If you experience an issue with a round, contact support — it will be checked against your history and resolved.
First, clear your browser's cache and cookies and reload the page. Check whether your internet connection is strong — video-heavy games can take longer to load on a weak connection. Switch to WiFi if possible. Update your browser if it is not on the latest version. If the problem continues, contact support with your device and browser details.
VIP Benefits
q888 has four VIP levels in total: Bronze, Silver, Gold, and Platinum. Each level comes with weekly cashback — up to 0.2% at Bronze, 0.4% at Silver, 0.6% at Gold, and 0.8% at Platinum. Higher levels also come with priority support and additional special benefits.
Cashback is calculated based on your play each week. The percentage assigned to your current level is returned to your account. For example, at the Gold level you can receive up to 0.6% cashback. The cashback is added directly to your balance and can be used in your next game.
You are upgraded automatically through regular play. The more active you are and the more consistently you place bets, the greater the chance of moving up a level sooner. You can check your current level and progress from your account profile or the VIP page. You can also ask via live chat for exact details.
Platinum is q888's highest VIP level. In addition to weekly cashback of up to 0.8%, you get priority customer support, faster withdrawal processing, and special promotional offers. Members at this level also get access to exclusive events and benefits.
If you are inactive for a long period or your play volume drops significantly, your level may be reviewed in some cases. Staying regularly active makes it easier to hold your level. Contact the q888 support team for detailed information about your current level and the applicable terms.
Cashback is generally added to your account balance and withdrawal terms may apply before it can be taken out. The minimum withdrawal amount is ৳800. It is best to check with support for the specific conditions that apply to your cashback balance.
Still have questions? We are here to help
Our 24/7 support team assists in both Bengali and English. Reach out through any of the channels below.
24/7 Live Chat — directly from the site