q888's Privacy Policy — Your Data Is Safe With Us
We believe in complete transparency when it comes to collecting, using, and protecting your personal information — your privacy is our priority at every step.
Introduction & Scope
This Privacy Policy ("Policy") applies to all services provided through the q888 platform. When you use q888's website, create an account, or use any of our services, you are considered to have agreed to the terms of this Policy.
q888 is a safe and reliable online betting platform for players in Bangladesh. We believe that protecting the privacy of your personal information is not just our responsibility — it is our commitment. This Policy describes what information we collect, how we use it, and how we keep it secure.
If this Policy needs to be updated, we will notify you via an update notice on the website. The latest active version will always be available on this page.
Who does this Policy apply to?
- Registered members of q888
- Visitors browsing the website
- Anyone contacting our support team
- Individuals making payment transactions
What Information We Collect
q888 only collects information that is necessary to provide services to you. Details are described below:
2.1 Registration & Identity Information
When creating an account, we collect the following information:
- Full name and date of birth
- Valid email address
- Mobile number
- User-created password (stored in encrypted form)
- Documents required for identity verification (where applicable)
2.2 Financial Transaction Information
Information collected during deposits and withdrawals:
- Payment method (bKash, Nagad, Rocket, Upay, or bank transfer)
- Mobile banking number or partial bank account details
- Transaction amount and date
- Transaction reference number
q888 never stores full payment card numbers or complete bank account details.
2.3 Usage & Technical Information
Information automatically collected while using the site:
- IP address and geographic location (approximate)
- Browser type and operating system
- Device type and screen resolution
- Date, time, and duration of site visits
- Cookie and session data
- Page views and click patterns
2.4 Communication Information
When you contact our support team:
- Records of live chat conversations
- Content of email messages
- Details of complaints or requests
- Date and time of contact
This information is used to improve service quality and resolve disputes.
How We Use Your Information
q888 uses collected information only for specific and legitimate purposes. The table below lists each purpose of use and its legal basis:
| Purpose of Use | Type of Information | Legal Basis |
|---|---|---|
| Account creation and management | Registration information | Contract performance |
| Processing deposits and withdrawals | Financial information | Contract performance |
| Preventing fraud and misuse | Technical and financial information | Legitimate interest |
| Providing customer support | Contact information | Contract performance |
| Ensuring platform security | Technical information | Legitimate interest |
| Sending bonuses and promotional offers | Registration and contact information | Consent |
| Complying with responsible gaming policy | Usage and transaction information | Legitimate interest |
Cookies & Tracking Technologies
q888 uses cookies to keep the website running smoothly. Cookies are small text files stored in your browser that help improve your experience on the site.
We use the following types of cookies:
Essential Cookies
Essential for operating the site. Stores login sessions and security tokens. These cannot be disabled.
Functional Cookies
Remembers your preferred language and settings. Enables convenient re-login. Prevents session interruptions.
Analytics Cookies
Monitors which pages on the site are used most. Helps improve services. Does not store personally identifiable information.
Cookie Controls
You can delete or restrict cookies at any time from your browser settings. However, some services may be affected.
Sharing Information with Third Parties
q888 never sells your personal information or transfers it to third parties for commercial purposes. However, in certain circumstances we may share information:
5.1 Service Provider Partners
Only the necessary information is shared with payment processors (bKash, Nagad, Rocket, Upay, banks), technology service providers, and customer service software providers. These partners operate under strict confidentiality agreements.
5.2 Legal Obligations
We may provide relevant information in response to court orders, government directives, or lawful requests from law enforcement agencies. In such cases, we always provide only the minimum information required.
5.3 Fraud Prevention
Limited information may be shared with industry-standard security services in connection with anti-money laundering or fraud prevention. This is never done with the intent to harm you.
We never
- Sell information to third parties
- Share information with advertising networks
- Disclose marketing information without your consent
- Share account information with unauthorized parties
- Provide financial statements to unrelated parties
Data Security Measures
q888 follows industry-standard technologies and practices to protect your information. Our security infrastructure is described below:
SSL/TLS Encryption
All data transmissions are secured through 256-bit SSL encryption. Any information transferred between your browser and our servers is sent in unreadable cipher.
Firewall Protection
Advanced firewall and DDoS protection systems protect servers from unauthorized access and cyberattacks.
Password Hashing
Your password is never stored directly. It is kept in encrypted form using industry-standard hashing algorithms.
Regular Audits
Regular system audits and penetration testing are conducted to identify security vulnerabilities. Patches and updates are applied as quickly as possible.
Steps in the Event of a Security Breach
Should a security breach occur, q888 will notify affected users in a timely manner as required by law and will take prompt action to limit any damage. Full details of the incident, the scope of affected information, and the protective measures taken will be communicated transparently.
Data Retention Period
q888 retains your personal information only for as long as necessary. The retention period is determined based on the type and purpose of the information:
7.1 Active Accounts
Your registration and transaction information will be retained for as long as your account remains active and we continue to provide services. This information is used to improve your service experience and to resolve disputes.
7.2 Closed or Inactive Accounts
After an account is closed, information required to meet legal obligations may be retained for a defined period. Financial transaction records are generally kept to satisfy legal requirements.
7.3 Marketing Communications
If you opt out of receiving marketing messages, your email address will be added to an opt-out list to prevent unwanted messages in the future. You can opt out at any time by contacting the support email.
Core Principles of Our Retention Policy
- Only the minimum necessary information is collected
- Information is deleted once its purpose has been fulfilled
- No retention beyond legal obligations
- Regular data review and cleanup
- Expired Data Securely Destroyed
Your Rights
As a user of the q888 platform, you have some important rights over your personal information:
You have the right to know what information we hold about you. If you submit a request to our support email, we will provide a summary of the data we have stored about you.
If the information stored in your account is incorrect or incomplete, you may request a correction. You have the right to update your name, contact details, or any other personal information.
In certain circumstances, you may request that your personal data be deleted. However, data related to legal obligations or ongoing transactions may not be possible to delete immediately.
In certain circumstances, you may request that the processing of your data be restricted — for example, if you believe the data is incorrect or the processing is inappropriate.
You may stop receiving promotional emails or messages at any time. To do so, contact us at [email protected] or use the unsubscribe option in any message.
In certain cases, you may request to receive your data in a structured, machine-readable format.
How to Exercise Your Rights
To exercise any of the rights listed above, email us at [email protected] or contact us via the site's 24/7 live chat. After verifying your identity, we will process your request as promptly as possible.
Protection of Minors
q888 strictly provides services only to individuals aged 21 and above. We do not knowingly collect any personal information from minors.
Age is verified during the registration process. If we become aware that a minor's information has been collected by mistake, that information will be deleted immediately and the associated account will be closed.
If a parent or guardian believes their child has created an account on q888, please contact us at [email protected].
Changes to the Privacy Policy
q888 reserves the right to update this privacy policy from time to time. Changes may be made due to:
- Launch of new services or products
- Legal or regulatory changes
- Improvements to technical infrastructure
- Changes in industry-standard best practices
- Improvements based on user feedback
For significant changes, we will publish a notice on the site and/or inform you via your registered email. Continued use of the site after any changes will be considered acceptance of the updated policy.
The most recently effective version will always be available on this page. We recommend visiting this page regularly.
Change Notifications
We communicate changes through the following:
- Notification banner on the site
- Notice sent to your registered email
- Update notes on this page
Privacy Contact
If you have any questions, concerns, or requests regarding this privacy policy, do not hesitate to get in touch with us. q888's support team is ready to assist you in both Bengali and English.
Email: [email protected]
Live Chat: Available 24/7 from any page on the site
Hours: 7 days a week, 24 hours a day
Languages: Bengali and English
After receiving your privacy-related request, we will verify your identity and respond as quickly as possible. For complex requests, the process may take a little more time — in such cases, we will keep you informed of the progress.
Your Trust Is Our Asset
q888 places the highest importance on the security of your data. We believe that long-term trust is built through transparency and honesty.
To learn more, visit our FAQ page or log in to your account.